Maid Services

We are fully licensed and insured

(copies available upon request).

For your convenience, and quality control, we can leave you with a checklist indicating the various services we provide each time we cleaned your home; we also have them posted on our website www.cleaningandhauling.com. Our management from time to time will conduct random onsite inspections. If, after your inspection, you find our service unsatisfactory, please contact us within 24 hours so we can correct the issue the next day. Refunds or discounts are not offered, as we will try to correct any mistakes or missed services. Requests received by our office after that period will be incorporated into your next house cleaning.

Items of extreme value (monetary or sentimental) should be dusted or cleaned by the owner. Although we are professionals, we are not miracle workers. Sometimes we are called-in too late to correct damage that is already done, or Items may take a couple of cleanings to look their best.

We will work with you in the most cost-effective way to try to remedy these spots in your home.

We are responsible for all payroll taxes and pay for workman’s compensation insurance. We provide all equipment and supplies. Our employees wear uniforms to identify themselves. Our cleaners usually work in teams of two or more depending on the size of the job. A team leader is assigned to your home. We make every effort to keep the same team leader assigned to your home, but cannot guarantee it. Illness, vacations, etc., can all result in a change of team or change of cleaners on a team. Our teams vary from job to job.

When more than one person is at the job, the quoted time — which was given in man hours — is lessened by the number of people. For example, if you were scheduled for a two-hour service and two cleaners are assigned to your job, the cleaning should be completed in one hour or two person hours

Items of extreme value (monetary or sentimental) should be dusted or cleaned by the owner. Although we are professionals, we are not miracle workers. Sometimes we are called-in too late to correct damage that is already done, or Items may take a couple of cleanings to look their best.

We will work with you in the most cost-effective way to try to remedy these spots in your home.

Prior to the cleaning team’s arrival, please remove all items that may delay our cleaning service. Desks that have a large amount of paperwork for instance will not be cleaned. We would appreciate items were picked up off the floor and dressers and counters were organized before we arrive. This will maximize efficiency and minimize the time we spend to clean your house. If you prefer that our cleaning team remove these items, we will add the additional billing time and charge you accordingly. Also, please secure cash, jewelry and other small valuables. We also ask in the summer months if you could set your air conditioner at an appropriate temperature. If for some reason, you do not want a particular room cleaned, please just leave a note and close the door of that particular room.

For safety reasons, we ask that your children be supervised while our team and equipment are present in your home; however, we prefer that no one be in the house while our cleaners are present.

If you have pets, they must be secured at all times. Our teams are instructed not to enter a house if they believe an animal is a threat. In this case you would still be liable to pay the agreed upon cleaning fee.

Please remember that pets may behave differently if a family member is not present.

All cleaning times and schedules are the responsibility of the Homeowner. It is the homeowners’ responsibility to provide SCAH with the cleaning and linen (if applicable) schedule in writing via email at least (7) seven days prior to cleaning your home. SCAH requires at least 48 hours notice if there is a change in the scheduling day or time. If our cleaners arrive during the requested cleaning day and time and they are turned away for ANY reason, or cannot gain entrance for ANY reason, the homeowner would still be liable to pay the agreed upon cleaning fee.SCAH’s Agreement with their cleaners specifies they will still be paid in full for that scheduled cleaning regardless if they cannot gain entrance.

Future scheduled cleanings will remain unchanged unless you give us the change in writing via email.

Although a gratuity is not expected or required, the team members certainly welcome it! A great way to show the team your appreciation is with a gratuity. The amount of gratuity is split equally among the members of the team. You may leave a cash gratuity for the team (preferred method) or add the gratuity to your payment by specifying the amount on the check.

Gratuities will not be accepted on credit card.

Services include removing all junks, debris, furniture, fixtures, appliances, carpet and sweep, vacuum the floor. Our goal at Sam’s is to provide the highest level of professionalism and customer service when removing your unwanted belongings. We also strive to recycle all materials that we remove from your property and to dispose of the rest in an environmental manner.