MOVE-IN AND MOVE-OUT CLEANING
Professional Make Ready Cleaning Services
We clean houses, apartments, condominiums, and townhomes. Empty homes require a thorough clean as more surfaces are exposed and more cleaning is needed. Our services including wiping, dusting, vacuuming, sweeping, mopping and disinfecting, cleaning shelves inside all cabinets, drawers, and under sinks. We make your house ready for the next tenant, or your new home ready for you and your family.
We understand that moving in or out of a home is stressful enough, so leave the cleaning to the experts at Sam’s Cleaning and Hauling. Whether you are leaving a home or moving into a new one, we will make sure the living space is spotless. Let us help you clean out your previous residence and meet you at the door of your new home to ensure you are starting things off right with full cleaning services done by Sam’s Cleaning and Hauling.
Frequently Asked Questions
1. Are you licensed and insured ?
We are fully licensed and insured
(copies available upon request).
2. How do Sam’s cleaning and hauling ensure quality of service ?
For your convenience, and quality control, we can leave you with a checklist indicating the various services we provide each time we cleaned your home; we also have them posted on our website www.cleaningandhauling.com. Our management from time to time will conduct random onsite inspections. If, after your inspection, you find our service unsatisfactory, please contact us within 24 hours so we can correct the issue the next day. Refunds or discounts are not offered, as we will try to correct any mistakes or missed services. Requests received by our office after that period will be incorporated into your next house cleaning.
Items of extreme value (monetary or sentimental) should be dusted or cleaned by the owner. Although we are professionals, we are not miracle workers. Sometimes we are called in too late to correct the damage that is already done, or Items may take a couple of cleanings to look their best.
We will work with you in the most cost-effective way to try to remedy these spots in your home.
3. How many cleaners will come to my home (the cleaning team) ?
We are responsible for all payroll taxes and pay for workman’s compensation insurance. We provide all equipment and supplies. Our employees wear uniforms to identify themselves. Our cleaners usually work in teams of two or more depending on the size of the job. A team leader is assigned to your home. We make every effort to keep the same team leader assigned to your home but cannot guarantee it. Illness, vacations, etc. can result in a change of team or change of cleaners on a team. Our teams vary from job to job.
When more than one person is at the job, the quoted time — which was given in man-hours — is lessened by the number of people. For example, if you were scheduled for a two-hour service and two cleaners are assigned to your job, the cleaning should be completed in one hour or two person-hours
Items of extreme value (monetary or sentimental) should be dusted or cleaned by the owner. Although we are professionals, we are not miracle workers. Sometimes we are called in too late to correct the damage that is already done, or Items may take a couple of cleanings to look their best.
We will work with you in the most cost-effective way to remedy these spots in your home.
4. How to I preparing for the your cleaning ?
Prior to the cleaning team’s arrival, please remove all items that may delay our cleaning service. Desks that have a large amount of paperwork for instance will not be cleaned. We would appreciate items were picked up off the floor and dressers and counters were organized before we arrive. This will maximize efficiency and minimize the time we spend to clean your house. If you prefer that our cleaning team remove these items, we will add the additional billing time and charge you accordingly. Also, please secure cash, jewelry and other small valuables. We also ask in the summer months if you could set your air conditioner at an appropriate temperature. If for some reason, you do not want a particular room cleaned, please just leave a note and close the door of that particular room.
For safety reasons, we ask that your children be supervised while our team and equipment are present in your home; however, we prefer that no one be in the house while our cleaners are present.
5. What the cleaners will not do ?
If we are specifically requested to dust/clean inside of a hutch/china cabinet, dust any computer equipment or wash dishes, client agrees to not hold SCAH or any of its employees responsible for damage to any article or component. SCAH is not responsible for damage due to faulty and/or improper installation of any item. Examples would be broken or improperly installed blinds, tiles, curtain rods, shelves, loose carpet etc. All surfaces (e.g. marble, granite, hardwood floors, etc.) are assumed sealed and ready to clean without causing harm. For safety, reasons our cleaning teams are prohibited from using ladders and are instructed to wear shoes in your home. We have instructed our staff to leave certain items untouched; e.g., body fluids or excretions and litter boxes. If your pet has an accident or vomits, it will be your responsibility to clean it up. Our teams are advised to clean around these areas.
Seasonal insect infestation can also be a problem and may prevent us from completely cleaning your home. If roa ches or fleas are encountered, we will not clean and call you ASAP regarding the problem; in this case, you would still be liable to pay the agreed upon cleaning fee… We do not clean inside curio cabinets. If you have other items, you prefer we not clean or handle, please call or email the office and we will arrange to avoid those items.
Our team cannot climb higher than a step stool, work on the outside of your home, move furniture that contains electronics, lift any objects over 20 pounds; however there might be times when you want us to move furniture, e.g. beds, large chairs, etc.. and in these cases we are not responsible for their breakage due to old or faulty manufacturing. We do not provide any pet or children-related services, or empty diaper pails. The cleaning team will not pull out any appliances (for example a stove, fridge, washer/dryer) for you due to the possibility of causing floor damage (unless you hold us blameless for any damage), however if you have these appliances moved out yourself we would be more than happy to clean behind them.
SCAH is not responsible for any alcoholic beverages left in the home between tenants unless you tell us in writing via email or on this Agreement. It is our policy to dispose of any alcoholic beverages upon leaving.
If you do not want SCAH to dispose of alcohol, you understand you are taking the responsibility for allowing the alcohol to stay on the property.
6. How the cleaners handle pets ?
If you have pets, they must be secured at all times. Our teams are instructed not to enter a house if they believe an animal is a threat. In this case you would still be liable to pay the agreed upon cleaning fee.
Please remember that pets may behave differently if a family member is not present.
7. Scheduling & cancellation policy ?
All cleaning times and schedules are the responsibility of the Homeowner. It is the homeowners’ responsibility to provide SCAH with the cleaning and linen (if applicable) schedule in writing via email at least (7) seven days prior to cleaning your home. SCAH requires at least 48 hours notice if there is a change in the scheduling day or time. If our cleaners arrive during the requested cleaning day and time and they are turned away for ANY reason, or cannot gain entrance for ANY reason, the homeowner would still be liable to pay the agreed upon cleaning fee.SCAH’s Agreement with their cleaners specifies they will still be paid in full for that scheduled cleaning regardless if they cannot gain entrance.
Future scheduled cleanings will remain unchanged unless you give us the change in writing via email.
8. Arrival & departure time ?
SCAH prefers a window of a minimum of 5 hours to clean to ensure your home is properly cleaned. The usual times are 8:30 AM to 3PM however, per this agreement we will set the exact times in writing.
With this said, SCAH reserves the right to stay an extra (2) hours after the check-in date to clean for ANY reason.
9. Do the cleaners accept tips (gratuity) ?
Although a gratuity is not expected or required, the team members certainly welcome it! A great way to show the team your appreciation is with a gratuity. The amount of gratuity is split equally among the members of the team. You may leave a cash gratuity for the team (preferred method) or add the gratuity to your payment by specifying the amount on the check.
Gratuities will not be accepted on credit card.
10. REFERRALS
Clients will receive a $25 discount on their next cleaning service for referring each new client to SCAH. This discount becomes effective after the referred client’s first cleaning and subsequent payment.
Please email us the new clients name and address and we will ensure this credit reflects on your future invoice.
11. Do the cleaners bring their own equipment and supplies ?
We provide our own cleaning supplies and equipment including vacuums, mops, and cleaning products. Should you choose to supply specific products for our employees to use then you agree to take responsibility for the outcome. Please place the cleaning product(s) and our request for specific types of cleaning, e.g., antiques, etc
12. Property Clean-out service
Services include removing all junks, debris, furniture, fixtures, appliances, carpet and sweep, vacuum the floor. Our goal at Sam’s is to provide the highest level of professionalism and customer service when removing your unwanted belongings. We also strive to recycle all materials that we remove from your property and to dispose of the rest in an environmental manner.
Serving Southwest Houston, Sugar Land, Richmond, Rosenberg, and surrounding areas.